This warranty policy is provided by SAFE BEDS LTD trading as SAFE BEDS UK (referred to as us or we). As a user of this website (also referred to as the buyer), you acknowledge that any product warranties are subject to the following terms and conditions.
PLEASE READ THE FOLLOWING WARRANTY POLICY CAREFULLY BEFORE MAKING A PURCHASE.
Comprehensive 90-Day Warranty for Bed Frames
A comprehensive 90-day warranty for a bed frame means that we stand behind the quality and craftsmanship of our product and will repair or replace any parts of the bed frame that are found to be defective within 90 days of the purchase date. This type of warranty is meant to give our customers peace of mind and assure them that we are committed to delivering a high-quality product.
Part Replacement Warranty for Up to 2 Years
A part replacement warranty for up to 2 years means that we will continue to support our customers even after the initial 90-day warranty period has ended. If any part of the bed frame fails within 2 years of the purchase date due to a defect in materials or workmanship, we will provide replacement parts to our customers at no additional cost. This helps to ensure that our customers can continue to enjoy their bed frames for years to come.
Limitations and Exclusions
It’s important to note that these warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly. They are also subject to certain terms and conditions, which our customers should be aware of before making a purchase. We encourage our customers to read the fine print and understand the limitations of the warranty before making a decision.
Please note that these warranties apply exclusively to the bed frames and not to the mattresses, unless explicitly stated next to the mattress name.
Warranty Claims
If you need to make a warranty claim, please contact us at sales@safebeds.co.uk with the following information:
- Proof of purchase
- A detailed description of the issue
- Photographs of the defect or damage, if applicable
Once we receive your warranty claim, we will assess the issue and notify you of the approval or rejection of your claim. If your claim is approved, we will arrange for the repair or replacement of the defective part(s) as soon as possible.
Contact Us
If you have any questions about our warranty policy or need assistance with a warranty claim, please contact us at sales@safebeds.co.uk.